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Order Processing

Providing accurate order capturing together with e-commerce and EDI functionality to the book trade.


Warehousing is accommodated in a modern warehousing facility ensuring a high level of stock control and minimal shrinkage.

Enquiry Services

Providing enquiry services to customers for the tracking and progress of orders.

Credit Risk Management

Full credit management and cash collection function. In this regard the Distributor guarantees payment within the agreed terms.

Physical Distribution

  • Delivering and engaging high quality carriers for the delivery of publications to customers within agreed performance levels.
  • Providing a packing solution using custom designed specialist packing materials to ensure that publications reach the customer in mint condition.

IT Services

  • Real time link for our publishers to the Distributors supply chain system.
  • Transactional reporting (from the IBS Bookmaster system).
  • Management Information reporting (from Cognos).
  • Secure information systems including daily back up and disaster recovery plan to minimise potential loss.
  • Training of all publisher's key staff in the use of IBS Bookmaster (or the computerised systems which may be employed by the Distributor from time to time).