FAQ
Introduction to the e-Commerce Website
What is it?
The e-commerce website provides a convenient way for customers to order books on-line.
Why use it?
The site provides a convenient means of accessing vital transaction information, ordering titles and browsing the catalogues of each publisher. This service provides flexibility in terms of the times at which enquiries can be performed, and much of the service is not dependent on the immediate presence of a Booksite Afrika staff member.
Real-time access to information
The transactions completed by an online customer are processed immediately by the e-commerce system. Customers interact with the actual, current data.
Registering for Access to the e-Commerce Website
Who can register?
The Booksite Afrika e-commerce system is not available to the general public. A registration process ensures that only legitimate trading customers of Booksite Afrika are granted access.
Registering with Customer Relations Department
A registration request starts with a direct phone call to Booksite Afrika’s Customer Relations department or alternatively by submitting a completed registration form. The Customer Relations staff will need to obtain some identification information and can provide approval in principle by phone. The account will subsequently be activated and a confirmation and starter letter will be sent by mail.
How do I register for a new account?
Contact the Booksite Afrika Customer Relations Department on 0861-272-273 or you can email inquiry@booksite.co.za. Customer Relations Department will provide you with the forms and details to apply for registration and then follow up to complete the process.
How long does the registration take?
A newly approved account will be activated within 24 hours. The new registration details and reading matter concerning the account will be posted the same day the application is approved. We would not expect a new client to log on until they have received the new registration details by mail.
How will the customer receive the username and password?
Following a successful application, a client may obtain user account details by phone. However written confirmation will be mailed. Additional user instructions and information will also accompany these details.
General FAQ’s
Is the e-commerce web based system replacing the previous customer service facility?
No, the e-Commerce Centre is not a replacement for any existing methods of business. It is an additional facility to provide Booksite Afrika customers with an alternative means of transacting business.
Do on-line orders take immediate effect?
Yes, when you instruct or confirm the placement of an electronic order, it will be activated immediately. (All processing will take only a few seconds.)
When will the system be available?
Because the e-Commerce Centre transacts directly with Booksite Afrika systems, the standard hours of availability will follow the maintenance and system schedules.
